Privacy Policy

 

Privacy Statement for Lengalia
“Lengalia” is a service offered by Lengalia, Schmarjestr. 42, 22767 Hamburg, Germany. Through this privacy statement, Lengalia wishes to inform you of how your personal data are processed and in what form some of these data are made accessible for other users. All personal data are treated with the utmost care at Lengalia. All the necessary steps are taken to guarantee the security of these data. This privacy statement supplements the General Terms and Conditions of Business of Lengalia. Please write to mail (@) lengalia.com if you have any queries relating to this document.

Scope of this Privacy Policy

The German version of this Privacy Policy is deemed to be the basis for using the online-service of Lengalia. Its translation into English, Spanish, French,  Italian and Portuguese  is provided for information purposes only. In case of contradictions, the only legally binding version of the document (which can be viewed here) is the German version.

Declaration of Consent
By using the service offered on the Lengalia website you automatically agree to the following Privacy Policy. Your declaration of consent will be recorded by us.  
You can withdraw your declaration of consent at any time via email (enter email address), however not in retrospect. Withdrawing your consent means that you may no longer use any of the services provided by Lengalia.

1. Which data are stored?
1.1. Personal data
1.1.1. Register
When you register with us, we record and save your basic data such as name and email address together with other contact information such as user name and password. We may receive further information from you via the website (e.g. if you fill in your personal profile) or if you communicate with us.

1.1.2. When paying and for registering for a Course/Podcast/Video
Once you have paid for a course, we collect and save personal data necessary to create a service contract. The required data is: your entire name, your complete postal address, your email address, the course/podcast/video (or All in Flat), your monthly subscription, your desired method of payment, your username and your password. Furthermore, the e-mail addresses of course participants, or those employed by companies, schools and institutions who are using the learning platform, will be taken.



1.3.1. Use of the Lengalia Portal

aa) Profile  

Using the information provided by you when you pay for a course, we create a personal profile for you. This profile contains the following information: title, first name and surname, street, postcode, town/city, country and email address. Furthermore, the email addresses of course participants, or those employed by companies, schools and institutions who are using the learning platform, will be taken. You will need your email address to log in. We use your email address to communicate with you within the framework of our contract. We use your first and last names in order to directly address you when using the learning platform. We need your address in order to fulfil our contractual duties for you. When we send you your access details and your bill via email, we include your address at the top of these documents.
You can delete your profile information at any time. If you delete your profile you will only be able to use the service again after paying for a new course. Your learning level which you have achieved (learning statistics) and the contents of the learning tools will all be rest back to the beginning.


bb) Learning statistics

While you practice, the online trainer automatically creates statistics which record and analyse the progress of your learning. In your statistics we save and make use of data that is needed by other learning tools (for example “Correct mistakes“). These tools would not be useable if the data was not available. Therefore, we save and use the results of your progress you made whilst practicing, in other tools like the vocabulary trainer and the Verb conjugator. Your learning statistics are only visible to you and to the Lengalia teacher or Lengalia team responsible for you. When you purchase a Lengalia online language course for yourself or on behalf of another person, “teacher” means, for the purposes of this paragraph, any members of staff from the Lengalia team. If you use an online course in the context of your company, a school or any other institution the teacher may be appointed by Lengalia or by your company, school, or institution respectively. This data will remain even after deleting the profile. Lengalia only uses this data for statistical purposes (in this case in order to improve the contents of the courses offered). Your information and data will not be passed on to third parties.

1.2. Cookies
After you have logged in (with user name and password), uses cookies with which you can be identified for the duration of your visit. Cookies are also used generally on the website, e.g. to show ads or to measure the success rates of advertising. Cookies are small files stored on your computer or mobile device which identify the device to our server and also provide additional data. Other technologies such as pixel tags, web bugs, web storage and similar files fulfill the same purpose. A cookie is saved on your computer.
One type of cookie automatically expires after your session has ended. This is called a session cookie. Your user settings, in particular, are saved as session cookies so that Lengalia can always be used in the form you require. Another permanently stored anonymous cookie contains the version number of your Flash player. When you log in, you also have the option of saving your user name and password locally in encrypted form on your computer. You can save this cookie permanently for automatic log in with the function “Log me in automatically on this computer”. In addition to this, user settings, such as language selection, language recognition settings, user IDs for various applications, are saved in both session cookies and permanent cookies by Lengalia in order to facilitate the use of Lengalia.
You switch off the use of cookies for our website or in general in the settings of your Internet browser. You can find out how this functions from the website of your Internet browser supplier. For the Internet Explorer you can find the relevant instructions at https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies , for Firefox at https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences , for Apple Safari at  https://support.apple.com/en-us/HT201265 and for Google Chrome at  https://support.google.com/chrome/answer/95647?hl=en . However, deactivating cookies will mean that a number of functionalities, e.g. automatically logging in to the website, will no longer operate as intended.

1.3. Log files
Each time a page is called up, access data are saved in a protocol file, the server log. The data record thus saved contains the following data:
- your IP address (by means of which your computer can be unambiguously identified)
- your email address
- the remote host (name and IP address of the computer requesting the page)
- the time, the status, the quantity of data transferred and the Internet page from which you accessed the requested page (referrer)
- the product and version information of the browser used (user agent).
Lengalia uses a standardized webserver logfile format for this purpose. Provided these data are not urgently required for the technical maintenance of the system or for the system security, they are anonymized instantly and the original protocols are deleted. Anonymization takes place by removal or truncation of the IP address by allocating a code not assigned to a user. Any allocation to an identified or identifiable person is therefore no longer possible. Lengalia therefore uses the protocol data (logs) exclusively in anonymized form for statistical evaluations, hence without any allocation or references to your personal details. In this way, Lengalia determines, for instance, on which days and at which times Lengalia is particularly popular and what volume of data is generated on the Lengalia web servers. Furthermore, Lengalia can detect possible errors through the log files, e.g. faulty links or program errors, and thus use the log files for the ongoing development and refinement of Lengalia. Lengalia does not link the page requests and usage information to individual persons.

1.4. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how you use the site. As anonymization is activated for the data we collect, your IP address is truncated by Google within member states of the European Union or in other signatory countries to the Treaty creating the European Economic Area and only then is it transferred to the USA.
Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website in order to compile reports on website activity for the website operator and to provide other services relating to website activity and Internet usage. The IP address transferred by your browser within the scope of Google Analytics will not be combined with other data from Google. You may prevent the saving of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent the data captured by the cookie and relating to your use of the website (incl. your IP address) from being captured and processed by Google by downloading and installing the browser plugin available at the following link:  http://tools.google.com/dlpage/gaoptout?hl=en.
Further information on the use of the data and privacy policy at Google Analytics is available at  http://www.google.com/analytics/terms/us.html or https://support.google.com/analytics/answer/6004245?hl=en. Lengalia uses Google Analytics exclusively in connection with the gat._anonymizeIp(); extension so that IP addresses are only recorded in truncated, i.e. anonymized form.

1.5. Matomo
This website uses Matomo, a web analytics open-source software. Matomo uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by cookies saves data on how you use the website, this includes your IP address anonymised prior to its storage.  This will be stored on the server of the service provider in Germany. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use all the features on the website.

2. Passing on data to third parties

Lengalia is a platform for the exchange of information with other users. We do not give away any contact information without your approval. Your data will only be given to third parties for the following reasons:  

1) The contribution of a third person is necessary for Lengalia to be able to provide the service as stated in the contract. This happens in the following cases:  

a) to let our applications run over outsourced servers. 

b) to deal with payment for Lengalia services.
In connection with these offers and business services our service providers can access your personal information, for a limited time and for business purposes only. If we use third parties to process personal information, we will protect this information so that it is used exclusively for Lengalia purposes. We cannot guarantee the use of your data by third parties in accordance with the regulations.

c) to statistical purposes  


2) Lengalia is legally obliged to pass on data on demand of authorities charged with law enforcement. 
Lengalia may have to pass on data from the master file in an individual case for purposes of legal prosecution for the active defence of the local police authorities. In order to fulfil the statutory duties of the constitutional authorities from the country and the federal government, Federal Intelligence Service, Military Counter-Intelligence Service or the Federal Criminal Police Office which are needed as part of its aim to respond to threats of international terrorism or for the enforcement of intellectual property rights. Data from the master file is personal data that is necessary to establish a contract between the user and Lengalia (e.g. address, name) 

3. Age limit for the use of Lengalia

Children under 12 years of age are not permitted to use the Lengalia website. Lengalia does not collect or ask for personal data of people under 12 years of age and does not permit them to register on the Lengalia website. No one under 12 years may publish any personal data (name, address, email address) on the Lengalia website or may send the data to Lengalia. Such a profile will be deleted immediately. 
Underage children who have not reached the age of 18 must provide proof of a parent’s or a legal guardian’s permission before giving away personal data.

 



4. Datensicherheit

Lengalia takes adequate security measures to protect the user's data. When you enter confidential data (e.g. passwords), we encode them by using the secure SSL technology. Lengalia employs safety precautions to guarantee that your data are protected against loss, modification or misuse. To this end, Lengalia works with constantly updated firewalls meeting the industry standard as well as other security systems. At the same time, the user should be aware of the fact that one hundred per cent protection against attacks cannot be guaranteed because of the continual appearance of new viruses and other means of attacking the protected data systems of Internet services. Lengalia will instigate civil and criminal proceedings against any attack by hackers and the like and will inform the users of any cases in which their data have been compromised.

5. Links
Lengalia might contain links to other internet websites. We are not responsible for the private practices on other internet websites. We encourage our users to read through every privacy setting on every internet site individually before giving away any personal data.  


6. Information, correction and deletion
6.1. Right to information on stored data
Every user has the right to obtain information from Lengalia on the personal data that has been saved in relation to him/her. If the request for information is not conveyed to Lengalia in writing, hence particularly in the case of enquiries by telephone or email, the user must provide a postal address to which the information can then be sent. In the request for information, the user must additionally provide the following details for identification purposes: user name, first name and surname, maiden name (if appropriate), email address, postal address and date of birth. The information is sent by post to the address provided by the user.

6.2. Corrections
If the user alters or corrects the details that he/she has provided and deletes old entries, the data previously entered by the user will be completely deleted automatically. An application for correction or deletion is not required. You can edit your personal data at any time at https://learning.lengalia.com/myarea/profile. This notwithstanding, the user has the right at all times to demand the correction of any inaccurate data concerning him/her stored with Lengalia. However, the easiest option is for users to correct any such entries themselves.

6.3. Deletion of data
Should the user demand any alteration, correction or deletion of his/her personal data, this may take place by email or letter. To ensure correct identification of the user, the request must at least contain the following details:
User name
First name and surname
Email address
Postal addrese
Please note that due to caching systems, search engines, the interposition of proxy servers and the like, deleted data may continue to remain accessible even though they are no longer present within our systems.

7. Contact
The trust of our users is important to us. Lengalia therefore wishes to provide its users with full information on the processing of their personal data at all times. If any queries remain unanswered by this privacy statement or if more detailed information is required on any point, please contact the following address at any time:
Lengalia

Schmarjestr. 42
22767 Hamburg (Germany)
mail (@) lengalia.com

8. Publication and amendments 
We reserve the right to change our privacy policy. Amendments which are not fundamental become effective right away. Fundamental amendments become effective within 30 days of being published on the Lengalia website. If we make any changes we will make them public and mark the date when the change becomes effective at the top of the website. If we make fundamental changes to these guidelines, we will alert you here, via email, or via an announcement on your homepage. We recommend that you regularly come back to these guidelines and re-read them so that you are always completely informed about our privacy policy.

These terms and conditions are in place as of 1.03.2019.