FAQ

1. General

1.1 How I can start my online Spanish course?
First you have to choose a course and then pay. After the payment has been confirmed, you will have access to the online linguistic portal from Lengalia by using your e-mail-address and the password you made whilst registering.

1.2 How do I know which Spanish course will suit me best?
You must first complete a placement test to check your Spanish language skills! Afterwards, please read the descriptions of the Spanish courses/podcasts/videos until you find one that is appropriate for you.

1.3 Is it essential to know Spanish for booking a course?
No, in this case you would be a beginner, you should first choose:
    a. „Spanish Course A1“. In this course (and many more) you will find the grammar explanations and dialogues translated into English, German, Italian, Portuguese and French.
    b. Or „Spanish Holidays & Trips I”.

1.4 What is free on the Lengalia Learnportal?
You can listen to Spanish and Hispano-American podcasts, watch some videos, you can use the linguistic exchange service and any material which is at free disposal on „Learn Spanish for free“.

2. Methods of payment

2.1 Which methods of payment does Lengalia offer?
VISA, MASTERPAYMENT, PAYPAL, AMERICAN EXPRESS, CARTE BLEUE, and ADVANCE PAYMENT by BANK TRANSFER (If you wish to pay by advance, please contact us.)

2.2 Once I’ve paid may I start the course immediately?
Yes.

2.3 I have paid but I didn’t receive any access data
Please go to 2.1 and pay attention to the different time periods needed for each method of payment, once the money has been received Lengalia can grant you online access to the courses. Please send us an e-mail if the money has been transferred and more than 24 h have passed. If we made a mistake, we will try to correct it.

2.4 I have paid, but I cannot access any of the online course material? 
First, verify that your incoming data is correct. To check, you can click on “Forgot your password”, which appears under the login, to verify info. In case that your data is correct, verify if the payment have been made correctly.

2.5 Is it safe to pay online on Lengalia?
Yes, Lengalia uses a secure SSL protocol (Secure Socket Layer) which guarantees a high level of encryption. Due to security reasons Lengalia does not receive at any time any information from your credit card or bank account because all payments are transferred by a payment provider.

2.6 Which currency is accepted for payment?
€ (Euros) and US$ (United States dollar).

2.7 Can I pay for two courses at the same time?
You can pay for as many courses as you wish to do. Every course contains its own, individual content such as: statistics, conjugated verbs, vocabulary etc.

3. Profile and Adjustments

3.1 I forgot my password.
Click on “Forgot your password” and then you need enter your username plus the email address you used, whilst registering.  After that you will receive an e-mail with a new password, which you can change under “My Profile” if you want.

3.2 Can I change my password?
Yes, you can change it on your profile page when you have logged in.

3.3 Where can I find my courses?
When you are logged in switch to “Courses”. Here you can look up all important information about every course and about the course you have booked. Under "Course manager" you can activate new courses or deactivate existing courses. 

3.4 Can I delete my own profile before my course finishes? 
Yes, you can delete it when you switch to “Profile”. Please note that you will also be deleting all your user data along with all courses you have paid for.

3.5 In the tab list “Profile” I see “Language”. What does it mean?
It’s the language in which the icons and the help texts appear on the portal. By pushing the button 'Translate' in a grammar course or on one of the dialogues in the rest of the course, you will then find the text translated into the language you need.

At the moment, you can use Lengalia in one of the following languages: English, German, French, Italian, Russian, Portuguese and Spanish. If you do not understand sufficient Spanish you should choose a language you understand. If your Spanish knowledge is sufficient to understand everything, choose Spanish. You can change the language at any time.

4. Learning

4.1 Which lesson should I start with?
Always with the first one. The lesson order has been designed in order to attain a progressive development regarding the difficulty of its content.

4.2 How much time a week should I put aside for learning?
You should practice at least 15 minutes a day or two hours a week.  It is better to learn little and often, rather than trying to learn too much in one go.  Be diligent and disciplined and try learning regularly. If you take this advice into account you will be proud of the achieved result at the end of the course!

4.3 How do I learn Spanish with Lengalia?
Switching to “Courses” you will find an icon that is called “Downloads”. By clicking on ‘’Downloads’’ you can find a guideline which contains practical learning tips. This guideline will tell you how you can learn as efficiently as possible and therefore benefit from the course. You can download it in English, German, French and Spanish.

4.4 What material can I download?
In every course you will find a guideline with practical learning tips and hints in a PDF format and some audio files you can download. The download link can be found by switching to 'Courses' and “Downloads”. You can use this material during and after the course for your own private use.

4.5 How does the vocabulary trainer and the verb conjugator work?
Read the FAQs that you can find in every tool in the tab “?”.

4.6 How does the linguistic exchange service work?
Read the FAQs that you can find on the tool of the Language exchange tab “?”.

4.7 How do I receive a Lengalia Course Certificate?
To receive such a certificate, you need to pass a test at the end of the course. After completing the final test, you will receive your result from our virtual teacher. If you have scored more than 70% you have passed the test and you can download the certificate as a PDF data automatically. If you do not pass you will get two more chances to repeat the test. If you haven't passed the test after the third try, you must book the course again.

4.8 Can I extend my course/podcast/video (or All in Flat)?
If you were not able to complete the course during the course length, you can extend the course. The advantage with this is that all your data for the course (progress, mistakes, vocabulary etc.) will still be saved on your profile.

5. Tutor Service

5.1 How does the Online Teacher Support work?
If you are logged in, you will see a little icon at the top of the menu which states “Tutor”. By clicking on “Tutor” you will find two buttons for contacting the teacher either for a live chat or for a video call.

5.2 When can I consult the Spanish Tutor Service?
The Tutor service can be used from Monday to Friday from 11AM to 1 PM and from 3PM to 5PM (Central European Time).

5.3 In which language can I receive a consultation?
We recommend speaking Spanish with your support teacher. Nevertheless you can speak in Spanish, German, French or English as well.

5.4 Which technical equipment do I need for using the service?
You will need Skype and a headset. If you want to do a video-conference call, then we recommend you use a web camera to support the communication with gestures and mimics.

5.5 What is the virtual teacher?
The virtual teacher is a virtual mode used to support you through the entire course. The virtual teacher will:
    - give you exact explanations and information on how to understand the exercises and answers
    -  show you your level of knowledge in every lesson
    - analyse your mistakes and offer you the possibility to improve your results
    - give you a certificate, if you have passed the final exam successfully at the end of the course. 

6. Technical matters

6.1 What do I need for learning on Lengalia?
You just need access to the internet. 

6.2 What are podcasts?
Podcasts are audios files that you can listen to for free.

6.3 How can I listen to a podcast?
Click on the icon.

6.4 How can I download the audio files and Vocabulary2go? 
You have to go to "Courses" (the specific course) and you will find the audio files under "Downloads".

6.5 How do I logout of Lengalia? 
Go to “Logout” at very top of the page. 

7. Legal matters

7.1 May I pass the downloaded material on to others?
The downloaded material from the Lengalia platform is only for your personal use and not for third parties.

7.2 May I give away my password to third parties?
No, you may not. The use of the course is limited to only one person. Passing on your account data would also possibly influence your results negatively, your learning material, and your statistics. As a consequence, you would learn less efficiently.